Privacy Policy

Welcome to Spinfin Casino. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our services, create an account, or interact with our website and related products. We aim to be clear and transparent about your privacy choices. If you have questions or wish to exercise your data rights, please contact our support team.

1. Legal Status

We provide online casino and sportsbook services to users in multiple territories. Where required by applicable law, we operate under a remote gambling licence and follow relevant legal and regulatory obligations for data protection and consumer privacy.

When we process your personal data, we do so in line with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the United Kingdom, where applicable.

2. Registration and Login Process

We collect personal data when you register an account and when you log in. This data is necessary to create and manage your account and to meet legal and contractual obligations.

Data collected at registration:

• Name

• Email address

• Date of birth

• Residential address

• Chosen username and password

• Preferred language and currency

Login data:

• Account identifiers

• IP address

• Device information

• Browser details

• Timestamps for successful and failed login attempts

KYC and identity verification

To meet legal requirements and protect accounts, we may ask you to upload identity documents and proof of residence. We process those documents solely to verify identity, prevent fraud, and comply with our legal obligations.

Purpose and legal basis

We process this information to perform our contract with you, comply with legal obligations (such as age verification and fraud prevention), and, where necessary, on the basis of our legitimate interests in maintaining account security and preventing abuse.

3. Games and Software Providers

Our platform includes games provided by a variety of third-party studios. To deliver these services and personalise your experience, we may share limited personal data with game providers and technical partners.

Shared data may include:

• Account identifiers

• Session identifiers

• Device and browser information

• Gameplay preferences required for game delivery and fair-play monitoring

We do not share more personal data than is necessary for providers to supply and support the games.

We rely on contracts and data processing agreements with providers to ensure they protect your data and use it only as permitted.

4. Bonuses and Promotions

When you participate in bonuses, promotions, or campaigns, we process personal data to administer the offers and ensure compliance with promotion rules.

Data processed may include:

• Account activity

• Promotional opt-ins

• Location (where required for eligibility)

• Redemption history

We may use this information to personalise offers and detect and prevent promotional abuse.

Where personalisation involves profiling, you have the right to object and request a human review of decisions that significantly affect you.

5. VIP and Loyalty Programme

If you join our VIP or loyalty programme, we process activity and engagement data to manage your tier, rewards, and personalised benefits.

We collect information about:

• Participation in events

• Completed missions

• Earned loyalty points

• Reward redemptions

This information is used to calculate tiers, provide tailored offers, and communicate relevant benefits.

Access to VIP features and rewards is subject to programme rules. We retain necessary data to administer the programme and resolve disputes.

6. Payment Methods and Banking Terms

We require certain information to verify identity, protect accounts, and comply with fraud prevention and anti-money laundering (AML) obligations.

Such processing is limited to what is necessary for verification and compliance, and access is restricted to authorised staff and contracted processors.

Where we engage third parties to perform verification or compliance checks, we ensure appropriate safeguards are in place under data processing agreements.

We do not store sensitive financial details beyond what is necessary and only for the period required to meet legal or contractual obligations.

7. Key Terms and Conditions

We process personal data to enforce our Terms and Conditions, investigate suspected breaches, and protect our services and users.

Data used for enforcement may include:

• Account records

• Activity logs

• Communications

• Uploaded documents

We may retain records of investigations and decisions to meet legal, regulatory, and operational requirements.

If you dispute a decision relating to account restrictions or bonus eligibility, you may request a review. We retain processing records for a reasonable period to defend our rights and comply with legal obligations.

8. Mobile and Technical Features

When you use our mobile-optimised website, we collect technical data to provide and improve the service.

Collected data may include:

• Device model

• Operating system

• App or browser version

• Unique device identifiers

• Connection type

• Performance metrics

We use this data to ensure compatibility, improve speed and stability, and diagnose technical issues.

On mobile devices, you can upload verification documents and communicate with support. We recommend securing your device and not sharing your account credentials.

9. Security and Fair Play

We take steps to protect personal data and ensure fair play across our services.

Security measures include:

• Access controls

• Encryption of data in transit

• Regular security assessments

• Restricted access to personal data on a need-to-know basis

We monitor for suspicious activity to prevent fraud and protect accounts. Where monitoring involves automated systems, we review alerts for potential false positives before taking action affecting an account.

We work with game providers and testing organisations to maintain fairness. Any checks requiring personal data are carried out under strict confidentiality and contractual safeguards.

10. Responsible Gambling Features

We process personal data to provide and support Responsible Gambling measures.

Data used may include:

• Account activity

• Session duration

• Deposit frequency

• Communications relating to responsible gambling

These data help us identify at-risk behaviour, apply limits or self-exclusion requests, and offer assistance or referrals to support services where appropriate.

We retain records of self-exclusion and limit settings to ensure they are respected. If you request account restrictions, we process only the minimum data necessary to implement them.

11. Advantages and Disadvantages

This section explains privacy-related benefits and considerations when using our services.

Advantages

• Personalised user experience

• Improved account security

• Prompt customer support

Considerations

• Limited data sharing with service providers is necessary to deliver features.

• Certain records must be retained to meet legal and compliance obligations.

• You can manage many privacy preferences within your account and exercise your data rights as described below.

12. General Casino Information

We process data from users across multiple countries. This may involve transfers of personal data to third-party processors or recipients located in jurisdictions outside your country.

Where transfers occur, we implement appropriate safeguards such as standard contractual clauses or equivalent protections required by applicable law.

We require our service providers to process your data in accordance with contractual obligations and applicable data protection laws.

Your Rights

If you are located in the EEA or the United Kingdom, you have rights under applicable data protection laws, including the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data where there is no lawful reason for continued processing.

• Request restriction of processing in certain circumstances.

• Object to processing based on legitimate interests, including profiling for marketing or personalisation.

• Request portability of your personal data in a structured, commonly used format.

• Withdraw consent at any time where processing is based on consent.

We will respond within the applicable legal timeframes. You may also have the right to lodge a complaint with a supervisory authority.

Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason for processing.

Third-Party Sharing

We share personal data with third parties only where necessary and under strict controls. Typical recipients include:

• Service providers who host, operate, and maintain our platform and systems.

• Game and technical providers for content delivery.

• External advisers and processors supporting compliance, security, and dispute resolution.

All third parties must process your personal data in accordance with contractual safeguards and applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember your preferences, deliver features, and analyse usage. Some cookies are essential for the service to function, while others help improve performance or provide personalised content.

You can manage cookie preferences through your browser settings and any on-site preference tools we provide. Blocking certain cookies may affect the functionality of our services.

Security

We implement technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure access controls, monitoring, and staff training. Although we take appropriate precautions, no system is completely secure. Please help protect your account credentials and notify us if you suspect unauthorised access.

Children

Our services are intended for adults. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate authorisation, we will promptly delete that information.

Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When significant changes are made, we will notify you through the website or other appropriate means. The updated policy will indicate the date of the latest revision.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our support team.