Responsible gambling

Spinfin Casino cares about the well-being of every player. Gambling should be a form of entertainment, not a source of harm. If you ever feel that gambling is becoming stressful, costly, or difficult to control, please know there are practical steps and support available. Below you will find clear, non-judgmental guidance and options to help you stay in control or get help when you need it.

Our Approach to Responsible Gambling

We believe Responsible Gambling is about empowering you to make informed choices. Our team maintains a supportive environment and provides tools and processes designed to help you manage your play. We require all players to be at least 18 years old and to provide accurate information during verification to protect you and others.

We take reports of problem gambling seriously. If you indicate that you are struggling, we will respond with clear options and assistance without judgment.

Recognising the Warning Signs

Early recognition helps reduce harm. Consider taking action if you or someone you care about shows one or more of these signs:

Spending more time or money on gambling than intended.
Increasing stakes or chasing losses to try to recover money.
Borrowing, using credit, or selling possessions to fund gambling.
Neglecting work, family, or social commitments because of gambling.
Feeling anxious, depressed, or secretive about gambling activity.
Repeatedly breaking personal deposit or time limits.

Tools to Control Your Play

We offer a range of options to help you stay in control. Availability may depend on the jurisdiction of your account, so please contact our support team if you cannot see a feature you expect.

Self-assessment test — a private, anonymous way to reflect on your gambling patterns and receive guidance about next steps.
Self-exclusion — temporarily or permanently block your account from access. Self-exclusion prevents you from logging in and creating new accounts while the exclusion is active.
Deposit limits — where available, you can set daily, weekly, or monthly deposit limits to cap how much you fund your account. If you do not see this option, contact support for assistance.
Reality checks and session reminders — use timed reminders to break up long periods of play. If you need help setting these up, our team can assist.
Removal of saved payment methods — ask us to remove stored cards or e-wallets from your account to make impulsive deposits more difficult.

How to Set Limits and Take Breaks

Taking simple steps can reduce harm quickly. Consider the following actions:

Set a deposit limit that is comfortable for you and make it lower than you think you need.
Use short cooling-off periods (from a few days to several weeks) if you feel impulsive.
Request temporary account closure or self-exclusion if breaks are not enough.
Remove saved payment methods and consider asking your bank about gambling blocks on payment cards.
Keep a spending diary for a week to understand the real cost of your gambling.

If you need help applying any of these measures, our 24/7 live chat or email support can guide you through the available options and carry out requests on your behalf.

Self-Exclusion and Account Restrictions

If you choose self-exclusion, we will follow your instruction promptly and treat it seriously. Options typically include cooling-off periods, temporary exclusions for set durations, or permanent account closure.

When a self-exclusion is active:

Your account will be blocked and you will not be able to place bets or make deposits.
Bonuses and promotions will not apply to excluded accounts.
Requests to reverse a self-exclusion are handled carefully and may require additional verification and a cooling-off period before reinstatement.

To begin a self-exclusion or discuss account restrictions, please contact support through live chat or email. If you have difficulty contacting us, stop playing immediately and consider asking someone you trust to help you.

If You Need Immediate Help

If gambling is causing you immediate distress or you feel you may act impulsively in a way that risks harm, take these steps immediately:

Stop all gambling activity and log out of your account.
Use self-exclusion or request temporary account closure through our support team.
Remove saved payment methods and consider contacting your bank to block gambling transactions.
Reach out to someone you trust and tell them what is happening.

Our support team is available 24/7 through live chat and email for urgent account actions. We will treat your request with respect and confidentiality.

Support for Family and Friends

If you are worried about someone else, your concern can make a difference. Approaching the topic with care helps maintain trust and encourages positive change.

How to help:

Express concern without blame and focus on specific behaviours and their impact.
Encourage the person to use the self-assessment tool or contact support regarding account restrictions.
Suggest practical steps such as removing access to funds, deleting saved payment methods, or arranging an appointment with a local support service.
Seek guidance for yourself. Supporting someone can be stressful, and you do not have to manage it alone.

How We Can Help

We are committed to supporting you every step of the way. When you contact us, we can:

Explain and apply available limits or exclusions to your account.
Remove saved payment methods from your profile upon request.
Provide an anonymous self-assessment and guidance based on your responses.
Direct you to appropriate local support services and explain practical next steps.

Please note that some requests may require verification and are processed by our finance and compliance teams during business hours. If you need immediate action outside those hours, our support team will advise you on the fastest available options.

Frequently Asked Questions

What if I want to stop now but worry I'll just create a new account?

Self-exclusion blocks your ability to use your account. If you need additional protection, request a permanent exclusion and ask us to flag your details to help prevent new registrations. We can also suggest steps you can take with your bank or device to reduce risk.

Can I get my money back if I self-exclude?

Your available cash balance will be handled according to standard account procedures. If you need help withdrawing funds without risking further play, contact support to arrange secure processing and discuss payment options.

Who can I contact if I need more than the tools on the site?

If you need more support than the site tools provide, our team can help identify local organisations and helplines and explain how to access them. You are not alone—reaching out for help is a strong first step.

Spinfin Casino is here to support you. If you have any questions about safer gambling tools or need assistance right now, please contact our support team through live chat or email. We will respond with care and practical assistance.